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#NATIONAL GRID POWER OUTAGE FULL#

You can complain directly to your network operator if you disagree with their decision. If you’re told you can’t get compensation If you have a prepayment meter, they might credit the meter directly. Some suppliers will send you a cheque or pay the money into your bank account. If the network operator has your details, they might pay you directly. Your supplier will then credit it to your account. The gas or electricity network operator will usually send the payment to your supplier. You can find out who your gas network operator is on the Energy Networks Association website. If you don’t get your automatic payment, contact your gas network operator. If they don’t pay you or your supplier within 10 working days, you should get another £40 compensation.

They’ll pay you directly or via your supplier. If you’re eligible for compensation, your gas network operator should make payment automatically within 10 working days. If you’re not paid by then, you should get another £30 compensation. If you’re eligible for compensation, your electricity network operator should make payment within 10 working days. If your electricity was cut because of bad weather, you should be paid as soon as possible.

1 month for a planned cut where your electricity network operator didn’t give you 2 days’ notice.

You can find out who your electricity network operator is on the Energy Networks Association website. You’ll need to claim compensation by contacting your electricity network operator. How you get compensation depends on whether you’re claiming for cuts to your electricity or gas. If you’re not on it, you can check if you're eligible for the Priority Services Register. If you’re on the Priority Services Register, you should be given alternative cooking and heating facilities. Find out who your local gas network operator is using the Energy Networks Association website. You can contact your gas network operator to find out how many homes were affected and whether they took reasonable steps to prevent a power cut.

your gas network operator took reasonable steps to prevent a power cut during bad weather.

you caused the gas supply to be cut off.

You won’t be able to get compensation if: You’ll get £60 after the first 24 hours, and another £60 for each following 24 hour period. If it’s an unplanned gas cut, you might be entitled to compensation if your gas is cut off for more than 24 hours. You can get £40 compensation if they don’t give you notice. You must be given 7 working days’ notice if your gas network operator plans to cut off your supply to do work. Check if you're eligible for the Priority Services Register if you’re not on it already. Contact your supplier if you’re not heard about compensation within 3 weeks. If you're on your supplier’s Priority Services Register, you’ll be paid compensation automatically. The financial year runs from 1 April to 31 March. You can get an extra £75 if your power goes off more than 4 times in 1 financial year, for more than 3 hours each time. You’ll get £35 for every 12 hours after that - up to a maximum of £300. If more than 5,000 homes were affected, you’ll get £75 if the power is off for longer than 24 hours. You'll get £35 for every 12 hours after that. If fewer than 5,000 homes were affected, you'll get £75 if your power is off for 12 hours. If you want to find out how many homes were affected by a power cut, contact your local electricity network operator using the Energy Networks Association website. How much you get depends on how many homes were affected. If the power cut wasn’t caused by bad weather

#NATIONAL GRID POWER OUTAGE FULL#

You’ll get compensation for the full period where you haven’t had electricity. If you’ve had a power cut caused by Storm Arwen You’ll get £70 for each extra 12 hours where you don’t have electricity - up to a maximum of £700. If it was a severe storm, you’ll get £70 if the power was off for 48 hours. You’ll get £70 if the power was off for 24 hours. If the power cut was caused by bad weather An example of bad weather is when a storm damages power lines. If it’s an unplanned electricity cut, the amount of compensation you can get depends on whether it was caused by bad weather. they cut you off on a different day from the date on the notice.Your electricity network operator must give you 2 days’ notice if they plan to cut off your supply to do work. Check if you can get compensation for a faulty meter. If you get cut off because of a faulty energy meter, you’ll need to contact your energy supplier. This company is not your energy supplier. Your gas or electricity network operator is responsible for fixing power cuts and paying you compensation. You might be able to get compensation if your electricity or gas supply goes off.